We Offer
In The Tri-State
Returns Policy
Special
Ordered Materials.
Special ordered
materials are of very little value to us or the manufacturer, for this reason we
must enforce the following return policies.
We will not
accept any returns for materials that were specifically ordered for a customer.
This will include carpet, vinyl, ceramic tile, porcelain tile, natural stone
tiles, hardwood flooring, laminate, accessories, special pad, etc.
In Stock
Materials.
We will only accept
returns for materials that are in stock and are in their original containers.
All returns must be accompanied by the original invoice. We will not accept
returns for opened merchandise or for partial containers of merchandise. All
materials that are currently in stock in our warehouse are subject to a minimum
30% restocking fee.
All refunded money will be issued in the form of a company check.
No refunds will be given for materials that were charged on an account unless
the account has been paid in full.
All returns must be approved my the manager before the return is accepted.
Important
When an ordered
is picked up, either by you or your installer, or you receive a home or business
delivery, please count the quantity of packages and compare with the invoice
issued by Ashland Floor Co., Inc. Also, visually inspect the packages, rolls,
etc. for damage. If damage is seen on your packages or rolls, immediately open
the damaged package and physically identify the extent of the damage and contact
the Ashland Floor Co., Inc. claims department as soon as possible.
No claims will be accepted for damaged materials after 3 days from the original
invoice.
Look
before you cut!
Inspect your carpet,
vinyl rolls and pad for visible defects before you cut your flooring. If visible
defects can be seen, call the Ashland Floor Co., Inc. claims department before
you begin installation. Once the flooring has been cut, no claims will be
accepted.
2610 Oakview Rd Ashland, Ky 41101
(606) 324-6123 (606) 324-6124
Fax
